TERMS AND CONDITIONS

Please read these terms and conditions carefully and make sure that you understand them before you place an order with us. By placing an order with us, you agree to be bound by these terms and conditions. 

  1. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST REVIEWED THEM

We may change these terms at any time and without notice to you in relation to future sales. Any changes will take effect on the date that the terms and conditions are published. Therefore, please check and ensure that you understand the terms and conditions which will apply at the time you purchase any products. 

These terms were last updated on 9 September 2025. 

 2. WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCTS

You can find everything you need to know about us, Four Daughters, and our products on our website before you order. We also confirm the key information to you in writing after you order either by email, in your online account or on paper.

 3. WE ONLY ACCEPT ORDERS WHEN WE HAVE CHECKED THEM

We contact you to confirm we have received your order and we accept it when we dispatch or supply the product and confirm dispatch or supply to you.

 4. AGE RESTRICTIONS

It is against the law for any person under the age of 18 to purchase or attempt to purchase alcohol, or for any person over the age of 18 to purchase or attempt to purchase alcohol for any person under the age of 18. By placing an order with us, you confirm that you and the recipient of the alcohol are at least 18 years old. 

 5. SOMETIMES WE REJECT ORDERS

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we cannot verify your age, because you are located outside mainland UK or because the product was mispriced by us. When this happens, we will let you know and refund any sums you have paid to the credit card or debit card that you used for payment as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. 

 6. WE CHARGE YOU WHEN YOU ORDER

You will own the products we supply to you once we have received payment for them in full. If we are unable to take payment from you, for example due to insufficient funds, your order and subsequent delivery will be suspended until payment is made and we will contact you to let you know of the issue and request that you make payment of the order.

 7. WE PASS ON INCREASES IN VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 8. WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

If our supply of a product is delayed by an event or circumstance outside our control (including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident), we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us by email to 4daughterswine@gmail.com to end the contract and receive a refund for any products you have paid for in advance but not received.

 9. PRODUCTS CAN VARY SLIGHTLY FROM THEIR IMAGES

The images of the products on our website are for illustrative purposes only. A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

 10. DELIVERY AND COLLECTION 

We will deliver the products to the address for delivery as stated in your order. Once the products have been dispatched, you will receive a dispatch confirmation email from us.

An estimate delivery timeframe will be given to you at the time of your order. Delivery timeframes are provided as an estimate only. Therefore, the delivery timeframes cannot be relied upon as the guaranteed date of delivery. 

Occasionally, our delivery to you may be affected by an event or circumstance outside our control. See paragraph 8 for our responsibilities when this happens. 

Delivery of the products will be attempted up to three times, after which the products will be returned to us, and we will ask you to contact us. If, after failed delivery, you do not re-arrange delivery or collect the products from us, we will contact you for further instruction and reserve the right to charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will be entitled to end the contract and refund the purchase price, minus a reasonable sum to cover our costs incurred from the failed delivery. 

We deliver to mainland UK only and do not deliver to the Channel Islands. 

We offer a click & collect service. You can choose to collect a product from our store at Savage Farm Office, East Street, Kent ME15 when placing your order. If you have said you will collect a product but you do not do this within 14days we treat your order as cancelled and refund the purchase price.

 11. YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND 

Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you cannot change your mind. You cannot change your mind about an order for products once they have been opened after you receive them. 

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it or you collect it. 

How to let us know. To let us know you want to change your mind, contact us by email to 4daughterswine@gmail.com. Please include details of your order (including your order number, full name and email address) to help us identify it.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

  • bring the product to our store at Savage Farm Office, East Street, Kent ME15. You will need proof of purchase and the card you paid with.

  • send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the product at all or within a reasonable time we will not refund you the price. 

We only refund standard delivery costs. For example, we do not refund any extra you have paid for express delivery or delivery at a particular time.

We may make a deduction from the amount refunded to you. For example, if individual bottles or cases are missing or the products or their packaging have been damaged.

When and how we refund you. If you tell us you have changed your mind about a product that has not been dispatched, we will refund you as soon as possible and within 14 days. If you are sending the product back to us, we will refund you within 14 days of receiving it (or receiving evidence you have sent it to us). We will refund you by the method used for payment. We do not charge a fee for the refund. 

 12. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT

If you think there is something wrong with your product, you must either bring it into our store at Savage Farm Office, East Street, Kent ME15 or contact us by email to 4daughterswine@gmail.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.  Remember too that you have several options for resolving disputes with us (see paragraph 18 below).

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.

Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

 13. WE CAN CHANGE THE PRODUCTS 

Changes we can always make. We can always change a product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These are changes that do not affect your use of the product.

Changes we can only make if we give you notice and an option to terminate. We can also make more substantial changes to a product, but if we do so we will notify you and you can then contact us by email to 4daughterswine@gmail.com to end the contract before the change takes effect and receive a refund for any products you have paid for, but not received. 

 14. WE CAN SUSPEND SUPPLY 

We can suspend the supply of a product to deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, or make changes to the product (see paragraph 13 above).

 15. WE CAN END OUR CONTRACT WITH YOU

We can end our contract with you for a product and claim any compensation due to us if:

  • you do not make any payment to us when it is due and you still do not make payment within 14 days of our reminding you that payment is due;

  • you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or

  • you do not allow us to deliver the product to you or collect it from us as detailed paragraph 10 above.

    16. WE DO NOT COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS

We are not responsible for losses you suffer caused by us breaking this contract if the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

  • Caused by a delaying event outside our control. As long as we have taken the steps set out in paragraph 8 above.

  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

 17. WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY POLICY

To supply you with the products, we will need to collect and process your personal data. How we use any personal data you give us is set out in our privacy policy.

 18. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

We will do our best to resolve any problems you have with us or our products. If you have a complaint, or any other issue with your order or your experience with us, please contact us by email to 4daughterswine@gmail.com giving as much detail as you can about the issue and your order. All complaints will be acknowledged within two working days and we will do our best to resolve your complaint within a further three working days. We will inform you if there is any delay beyond this timescale.  

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Arbitration through their website at https://www.cdrl.org.uk/consumer-arbitration/. Consumer Arbitration does not charge you for making a complaint and if you are not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 19. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. 

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.